VIES
Thread poster: Teresa Borges

Teresa Borges
Portugal
Local time: 04:56
Member (2007)
English to Portuguese
+ ...
Feb 19, 2019

Dear Colleagues,

I've started working with a new client and as always I've checked its VAT number on VIES but for the first time I had this message:

"Your Request for VAT validation has not been processed; the maximum number of concurrent requests for this Member State has been reached. Please re-submit your request later or contact TAXUD-VIESWEB@ec.europa.eu for further information."

I’ve con
... See more
Dear Colleagues,

I've started working with a new client and as always I've checked its VAT number on VIES but for the first time I had this message:

"Your Request for VAT validation has not been processed; the maximum number of concurrent requests for this Member State has been reached. Please re-submit your request later or contact TAXUD-VIESWEB@ec.europa.eu for further information."

I’ve contacted the email provided, but in the meanwhile I would like to know if you have ever received this kind of message? Could this be a bug?

Thanks in advance,

Teresa
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Ricki Farn
Germany
Local time: 05:56
Member (2005)
English to German
Temporary server overload on their side? Feb 19, 2019

Could you retry now?



 

Teresa Borges
Portugal
Local time: 04:56
Member (2007)
English to Portuguese
+ ...
TOPIC STARTER
Thanks, Ricki Feb 19, 2019

Ricki Farn wrote:

Could you retry now?



I've tried several times, always with the same result. I'll keep trying...


 

Teresa Borges
Portugal
Local time: 04:56
Member (2007)
English to Portuguese
+ ...
TOPIC STARTER
VIES Feb 19, 2019

I've just got an answer from the VIES service:

"The Commission is responsible for the central component of the service and the Member States for the national components of the VIES.

When you face an unavailability of the service, this may be due to issues of one of the VIES components.

Each national VAT administration maintains its own database and is legally responsible to keep its national system updated and available.

The Commission is close
... See more
I've just got an answer from the VIES service:

"The Commission is responsible for the central component of the service and the Member States for the national components of the VIES.

When you face an unavailability of the service, this may be due to issues of one of the VIES components.

Each national VAT administration maintains its own database and is legally responsible to keep its national system updated and available.

The Commission is closely monitoring the performance of the national systems and is acting with national administrations, in order to ensure the highest availability of the web service.

These efforts had as a result an average availability of the system’s central component that reached almost 100% during 2017.

Despite our efforts, there might be times when certain national services are unavailable or the response time is slow.

As may already know, unavailability of the national system does not last for very long.

In your case, France’s (FR) national component faced a temporary unavailability issue.

For your information we are aware of the issue. The appropriate department of the French National Tax Administration is working towards a resolution the soonest possible.

Please also consider that there are scheduled unavailability shifts of the service (e.g. for maintenance reasons, or update of the databases).

For any scheduled unavailability shifts, you may consult: http://ec.europa.eu/taxation_customs/vies/help.html

Each time such an issue occurs, we suggest that you resubmit your request(s) after some time."

So, I'll keep trying until the French component is available again...
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Josephine Cassar
 

Teresa Borges
Portugal
Local time: 04:56
Member (2007)
English to Portuguese
+ ...
TOPIC STARTER
24 hours later... Feb 20, 2019

... still unavailable!

 

Teresa Borges
Portugal
Local time: 04:56
Member (2007)
English to Portuguese
+ ...
TOPIC STARTER
Finally... Feb 21, 2019

... it's working!

 


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