Help! Can't deactivate Trados Licence!
Thread poster: Gabriele Demuth

Gabriele Demuth  Identity Verified
United Kingdom
Local time: 16:25
Member (2014)
English to German
Aug 1

Hi,

I have reset my computer and forgot to deactivate Trados 2019. When reinstalling the software I now seem to be useing the trial version, but cannot deactivate or reactivate my own licence.

I tried deactivating offline and returning it - none of it will work?

Any ideas?


 

soniacunha
United States
Local time: 11:25
English to Portuguese
Contact SDL support Aug 1

Hi, Gabriele!

Try to contact SDL support online. They helped me when the same thing happened after resetting my PC.


 

Eliza Hall
United States
Local time: 11:25
Member (2018)
French to English
+ ...
Prepare to spend A LONG TIME on the phone with Trados Aug 1

Sorry to be the bearer of bad news. This happened to me. Go on their site and start the chat app... you'll get some advice; take screenshots. But you will also almost certainly have to call in, at length, several times.

 

Muhammad Said  Identity Verified
Egypt
Member (2013)
English to Arabic
+ ...
Same experience, SDL Help Desk handled it Aug 1

Gabriele Demuth wrote:

Hi,

I have reset my computer and forgot to deactivate Trados 2019. When reinstalling the software I now seem to be useing the trial version, but cannot deactivate or reactivate my own licence.

I tried deactivating offline and returning it - none of it will work?

Any ideas?


Hi Gabriele,

A couple of years ago, I installed a new Window on my computer and forgot to deactivate my SDL Trados license. Then, I contacted the SDL Help Desk, which deactivated my license online within 48 hours. Try to contact them and I know it may take time but your issue will be resolved.


 

Lincoln Hui  Identity Verified
Hong Kong
Local time: 23:25
Member
Chinese to English
+ ...
Totally off-topic... Aug 2

But this is one of the reasons why I have stayed away from Trados and stayed with software that have less...punishing licensing restrictions.

 


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