SDL account history empty on SDL website
Thread poster: Martha Fillastre

Martha Fillastre  Identity Verified
Local time: 15:46
French to English
Oct 29, 2019

After encountering many problems with SDL (creating new projects, converting to word for revision, retrofit) and after several exchanges on the sdl community website, I was asked to uninstall and reinstall my Studio 2017 running with Office 2010. I went to the SDL website to my account and all my order history with the licence keys have disappeared. THere is no data at all in these section. Has this happened to anyone before? How was it solved?
Best regards
Martha


 

Giuliana Buscaglione  Identity Verified
United States
Local time: 06:46
Member (2001)
German to Italian
+ ...
Just checked, still there Oct 29, 2019

Dear Martha,

I have just checked, mine is still there. Panic for a sec though as I read "no data" under Orders before realizing the outstanding orders are the first being shown (that I have none).

Perhaps I am asking for the obvious, but have you clicked on your name on the upper right side? A drop-down is shown and clicking on Licenses you should find your licenses.

I see there is a "makeover" on its way, a revamping.. and on the new page I can't find any
... See more
Dear Martha,

I have just checked, mine is still there. Panic for a sec though as I read "no data" under Orders before realizing the outstanding orders are the first being shown (that I have none).

Perhaps I am asking for the obvious, but have you clicked on your name on the upper right side? A drop-down is shown and clicking on Licenses you should find your licenses.

I see there is a "makeover" on its way, a revamping.. and on the new page I can't find any Account Login (or at least so easily, still have to look at it more closely)

Giuliana
Collapse


 

Martha Fillastre  Identity Verified
Local time: 15:46
French to English
TOPIC STARTER
SDL account history empty on SDL website -Nothing new Oct 29, 2019

Hello Giuliana,
I have really gone over the entire site. No licences, no orders, no downloads, although I am logged in and my account details are there. I have sent a message for support and am waiting.
Meanwhile, my original problem with Studio remains. Grrr


 

Ekaterina Kroumova  Identity Verified
French to Bulgarian
+ ...
Just to confirm... Oct 29, 2019

Is it possible that you have more than one account and you are checking the wrong one?

(Parce que moi je l'ai déjà fait, hé-hé)

[Modifié le 2019-10-29 17:45 GMT]


 

Martha Fillastre  Identity Verified
Local time: 15:46
French to English
TOPIC STARTER
SDL account history empty on SDL website Oct 29, 2019

That is what it was!
One of my clients got taken over by SDL and they merged my two accounts. I managed to get support to sort that out.
Thanks to all
Martha


 

NeoAtlas
Spain
Local time: 15:46
English to Spanish
+ ...
2 accounts Oct 30, 2019

Did you check your second account as it is mentioned in the SDL Community re your post?

 


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SDL account history empty on SDL website

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