The translation provider X - Y could not be opened and has been disabled.
Thread poster: Heinrich Pesch

Heinrich Pesch  Identity Verified
Finland
Local time: 06:37
Member (2003)
Finnish to German
+ ...
Jul 3

I got a package for SDL Trados. When I look at the project settings - All language pairs - I should enter my SDL username and password. How do I know them? If I try to use one of my translation memories, these will not be used, it says. When I open the file, the above message is displayed.
Fortunately the customer agreed that I translate straight from the Word file. But I wonder what is wrong with the package. Is there anything I could do in order to be able to use my memories when transla
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I got a package for SDL Trados. When I look at the project settings - All language pairs - I should enter my SDL username and password. How do I know them? If I try to use one of my translation memories, these will not be used, it says. When I open the file, the above message is displayed.
Fortunately the customer agreed that I translate straight from the Word file. But I wonder what is wrong with the package. Is there anything I could do in order to be able to use my memories when translating the package?
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Lorenzo Bermejo
Local time: 05:37
English to Spanish
+ ...
Server TM maybe? Jul 3

Hi Heinrich, I have to input my credentials only when connecting to a server TM, that is set-up in a project package sent by the agency. The credentials are set by the agency. Maybe that's the problem?
Anyway, I can connect my own file-based TM to the same project once opened the package. That's the point that seems strange it what you mention about your files.
Good luck, I'd say your client should know.


 


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The translation provider X - Y could not be opened and has been disabled.

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