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reklamationsbetingelser

English translation: terms for complaints (pl.) or condition(s) for complaints

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Danish term or phrase:reklamationsbetingelser
English translation:terms for complaints (pl.) or condition(s) for complaints
Entered by: Christine Andersen

18:51 Aug 19, 2004
Danish to English translations [PRO]
Marketing - Retail
Danish term or phrase: reklamationsbetingelser
A heading in the terms and conditions of a store policy document.
logan
Terms for complaints
Explanation:
My dictionaries give complaint as well as return for 'reklamation', and this is what many people call them.

Lyng Svensson gives 'complaints rule' for reklamationsregel, but this is a slightly narrower concept.

If the tone of the document allows, I might write 'Handling complaints' or 'Settling complaints' as the title.

As it is store policy that presumably aims to be friendly to the customers and give them the benefit of the doubt, rules have to be set out in a 'gentle' tone, but you do have to be true to the original, as it is basically dealing with the parties' legal rights too. But the title might just give scope for a hint of friendliness.
Selected response from:

Christine Andersen
Denmark
Local time: 08:17
Grading comment
Thanks!
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +1return policy
Suzanne Blangsted (X)
4 +1Terms for complaints
Christine Andersen


  

Answers


46 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
return policy


Explanation:
mit forslag

Suzanne Blangsted (X)
Local time: 23:17
Native speaker of: Native in DanishDanish, Native in EnglishEnglish
PRO pts in category: 6

Peer comments on this answer (and responses from the answerer)
agree  Mads Grøftehauge: A very common term, so I think it should be used unless there is a specific reason not to.
12 hrs
  -> tak Mads
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11 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
Terms for complaints


Explanation:
My dictionaries give complaint as well as return for 'reklamation', and this is what many people call them.

Lyng Svensson gives 'complaints rule' for reklamationsregel, but this is a slightly narrower concept.

If the tone of the document allows, I might write 'Handling complaints' or 'Settling complaints' as the title.

As it is store policy that presumably aims to be friendly to the customers and give them the benefit of the doubt, rules have to be set out in a 'gentle' tone, but you do have to be true to the original, as it is basically dealing with the parties' legal rights too. But the title might just give scope for a hint of friendliness.



    Samfundslitteraturs �konomiske Ordbog
    L&H engelsk business fagordbog
Christine Andersen
Denmark
Local time: 08:17
Works in field
Native speaker of: Native in EnglishEnglish
PRO pts in category: 8
Grading comment
Thanks!

Peer comments on this answer (and responses from the answerer)
agree  Roald Toskedal
15 mins
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