wanneer de service weer op niveau is

11:33 Jul 9, 2011 

I think this particular sentence can indeed be interpreted in two ways (thanks for your input Albert), but I tend to agree with your interpretation Piotrnikitin.

19:09 Jul 8, 2011 

Unless other issues are also involved and in need of discussion subject to the desired service level.

18:54 Jul 8, 2011 

I thought initially that my attention to detail or my Dutch let me down (which happens sometimes), but I really do not read the sentence the way you do. I read it like this: Er worden twee zaken besproken 1) de mogelijke oplossingsrichtingen; EN 2) waneer (dus op welk tijdstip in de toekomst) de service weer op niveau zal zijn (als gevolg van getroffene oplossing).
Although badly drafted, this seems to me a pretty standard SLA clause describing how to deal with situations when the service provider does not meet the required service level.

17:39 Jul 8, 2011 

Question:
Does the SLA not comply with the law?
or
Do the services not comply with the SLA?

17:34 Jul 8, 2011 

The source sentence does not read:"Gezamenlijk worden de mogelijke oplossingsrichtingen plus het moment waarop de service weer op niveau zal zijn, besproken".
'Wanneer' indicates the condition that must be fulfilled after which any solutions will be discussed, assuming that issues other than the service level should also be discussed.

07:42 Jul 8, 2011 

Okay, I will choose yours Piotrnikitin, but I've sent a note to Olly thanking him for his suggestion.

06:30 Jul 8, 2011 

Unfortunately, Proz still does not allow you to do that! Sadly enough, you will have to choose :((((

05:40 Jul 8, 2011 

Thank you both for your input - I have used both suggestions, resulting in : the timing for the restoration of target service levels. Now, I would like to award points to both of you, but that does not seem possible? Please help!