net promoter ratings
French translation: indices de fidélité du client (Net Promoter)
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| 10:00 Jul 3, 2011 |
| English to French translations [PRO] Marketing - SAP / SaaS market | |||||||
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|  Selected response from: GILLES MEUNIER France Local time: 10:35 | ||||||
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| 3 +1 | indices de fidélité du client (Net Promoter) |
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Answers
14 mins confidence: 
peer agreement (net): +1
peer agreement (net): +1indices de fidélité du client (Net Promoter) Explanation: http://en.wikipedia.org/wiki/Net_Promoter http://www.kellyservices.ca/web/ca/services/fr/pages/nps_fr.... -------------------------------------------------- Note added at 16 mins (2011-07-03 10:16:06 GMT) -------------------------------------------------- ça fait référence à Net Promoter Score qui est un outil pour mesurer la fidélité du client. Indice SMP N'utilise pas cote de promoteur, ça me semble un calque... |
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