Client Listening Interview Guide

Spanish translation: guía de entrevistas de escucha al cliente

14:57 Nov 20, 2019

English to Spanish translations [PRO]
Bus/Financial - Business/Commerce (general)

English term or phrase: Client Listening Interview Guide

Es una guía para entrevistar clientes en relación a su satisfacción con la empresa.

Provide an overview of client listening:
- We have a number of ways we collect feedback from clients: we send out regular online requests for feedback.
- But we know that understanding you requires more than feedback forms. We genuinely want to improve our client service and your experience working with us.
- We are serious about listening to you and enhancing programs, rewarding staff and making changes wherever necessary.

dhrd Not a translator KudoZ activity Questions: 44 (none open) (1 without valid answers) Answers: 0 Spain
Local time: 22:02

Spanish translation:guía de entrevistas de escucha al cliente

Explanation:
El término "client listening" no se refiere específicamente a oír al cliente, sino que captar lo que este le quiere decir a la empresa a través de distintos canales. La escucha activa al cliente implica poner en el centro al consumidor, dejar que este nos brinde sus opiniones y después utilizarlas en la mejora del producto o servicio. Por ejemplo, acompañarlo en el proceso de compra, hacer entrevistas cara a cara, ver qué dicen nuestros clientes (y detractores) en las redes sociales, etc.
Abajo dejo unos enlaces que explican qué es el client listening o la escucha al cliente.
Espero haberte ayudado. ¡Saludos!

Selected response from:

Daniela Galleguillos-Parra
Spain
Local time: 22:02

Grading comment

4 KudoZ points were awarded for this answer

Summary of answers provided

4 +1

Guía de entrevistas auditivas con clientes

Gemma Eastabrook-Bonet

guía de entrevistas de escucha al cliente

Daniela Galleguillos-Parra

guía para la escucha al cliente en entrevistas

Oliver Romero

Answers

9 mins confidence:

peer agreement (net): +1

client listening interview guide Guía de entrevistas auditivas con clientes

Explanation:
Es importante destacar el aspecto auditivo.

Gemma Eastabrook-Bonet
United Kingdom
Local time: 21:02
Specializes in field
Native speaker of:

Catalan
PRO pts in category: 4

3 hrs confidence:

client listening interview guide guía para la escucha al cliente en entrevistas

Explanation:
Propongo utilizar "escuchar". En cursos de comunicación y en el ámbito de la empresa y los recursos humanos se utiliza el término de "escucha activa".

Reference: http://escuchaactiva.com/

Oliver Romero
Spain
Local time: 22:02
Works in field
Native speaker of:

Spanish
PRO pts in category: 4

3 hrs confidence:

client listening interview guide

guía de entrevistas de escucha al cliente

Daniela Galleguillos-Parra
Spain
Local time: 22:02
Specializes in field
Native speaker of: Spanish
PRO pts in category: 4

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