Ergebnis

12:45 Nov 9, 2019 

Thanks, I never noticed it! :-( // The kind moderator fixed it for me.

08:57 Nov 9, 2019 

Please make sure to correct the typo in the term headline ("Erbegnis") if you enter the term in the glossary - thanks.

21:32 Nov 8, 2019 

"...not just that there is a result, which as I said before, is obvious."

Thanks for reiterating that point. Not everyone seems to have gotten the memo.

And to you too: Have a great weekend!

18:48 Nov 8, 2019 

I've got it now. I'll use "The telephone contact is marked as having a specific result." (Result or outcome, either one would do. The point is that the operator reports what the result IS, not just that there is a result, which as I said before, is obvious.)

18:32 Nov 8, 2019 

That's a great reference; thanks for the explanation!

Enjoy your weekend

18:23 Nov 8, 2019 

(although in my experience, it's a bit more formalised than just leaving a note - the system we used had an actual drop-down menu from which to select each outcome)

Here's a bit more info about how these "outcomes" are applied in practice in a system which sounds similar to the one we had. We used codes like this to indicate outcomes (so "didn't donate" would be "DD", "not this year but next" was "NTYBN", or similar - it was a few years ago, but you get the gist!):

"Call disposition codes [...] are quick labels that can be applied to call records that describe the call. [...] They allow the agent who handled the call to [...] indicate the outcome of the call (i.e., resolved, refund, escalated to manager, transferred to billing, etc.). [...] After an agent finishes the call, the disposition code window pops up in their browser. They can easily select the code from a dropdown menu and apply it to the call record with a click of their mouse. "

https://www.talkdesk.com/blog/7-benefits-of-using-call-dispo...

18:12 Nov 8, 2019 

Something along those lines:
"Does your client rarely respond to emails? Make a note of it in your CRM, so every staff member knows phone calls are the best contact point."
https://www.red-fern.co.uk/blog/insights/crm-for-recruitment...

18:09 Nov 8, 2019 

...this could be used to support Jennifer's explanation:
"Der letzte Gesprächskontakt für unsere Partner mit dem abschließenden Ergebnis, ist der einzige Kontakt, der ausführlicher mit allen notwendigen und nachvollziehbaren Informationen erfasst wird...zuverlässig Prioritäten / Ergebnis (kein Interesse, aber Gründe hinterfragt, Termin) setzen"
http://www.akquise-sales.de/wp-content/themadesmonats/gespra...

"Dokumentieren Sie während des Messegespräches die relevanten Schlüsselgrößen über den Gesprächskontakt wie Name, Angaben zum Unternehmen und zum Gesprächsinhalt sowie die Ergebnisse. In der Auswertung können Sie dann feststellen, wie sich der Geschäftskontakt nach der Messe entwickelt hat."
https://www.saxoprint.de/b2bmanager/messe/messeauswertung/

also @Jennifer
You're right; typically, it's "mit einem Kommentar versehen," which is probably what they want to say in this context.

Best wishes

18:01 Nov 8, 2019 

Just to add extra clarification to the answers already provided by colleagues in a slightly fuller format than a note would allow: I spent a (very!) brief period of time working in call centre for alumni relations years ago. After each call, the caller is obliged to classify each call using whatever system in place at the time (we had "did donate", "didn't donate and won't ever", "didn't donate but might in the future" etc.), which is what the "Ergebnis" is referring to. It's rather more specific than just the "outcome" of the call, it's the "result" itself as used for categorisation purposes (hence the slightly odd construction with "versehen", which doesn't really work in a more general sense of "outcome"/"result"). Hope this helps!

17:34 Nov 8, 2019 

I think that they just mean that for every call there will be an indication of the result.