πελατοκεντρικότητα

English translation: customer centric, client orientation, customer orientation, client focus

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

Greek term or phrase:	πελατοκεντρικότητα
English translation:	customer centric, client orientation, customer orientation, client focus
Entered by:	Angeliki Papadopoulou

12:21 Oct 12, 2006

Greek to English translations [PRO]
Management / company regulations

Greek term or phrase: πελατοκεντρικότητα

περιορίζεται στο να υποστηρίζει ......... μόνο προϊόντα και να προσδίδει πελατοκεντρικότητα στα συστήματα πληροφορικής

Angeliki Papadopoulou KudoZ activity Questions: 27 (none open) (3 closed without grading) Answers: 398 Greece
Local time: 17:24

customer centricity

Explanation:
or customer-centric support/products etc.

Selected response from:

Ioanna Karamanou
United States
Local time: 10:24

Grading comment

Νομίζω αυτό ταιριάζει καλύτερα. Thanks guys!
4 KudoZ points were awarded for this answer

Summary of answers provided

5 +9

client-orientation

Vicky Papaprodromou

5 +6

a customer-orientation

Nadia-Anastasia Fahmi

4 +2

customer centricity

Ioanna Karamanou

4 +1

client focus

Assimina Vavoula

Discussion entries: 2

Answers

2 mins confidence:

peer agreement (net): +9

client-orientation

Explanation:
http://www.google.com/search?hl=el&q="client-orientation&lr=

Vicky Papaprodromou
Greece
Local time: 17:24
Native speaker of:

Greek
PRO pts in category: 28

Peer comments on this answer (and responses from the answerer)

agree

socratisv: or "client-oriented"if it feets better

1 min

-> Eυχαριστώ, Σωκράτη.

agree

Nadia-Anastasia Fahmi: ΧΑΧΑΧΑΧΑΧΑ, γουστάρω συγχρονισμό!

2 mins

-> Ε, ναι, έτσι πάνε αυτά.:-)

agree

Nick Lingris: http://en.wikipedia.org/wiki/Customer_orientation Και να σβήσετε τα ενωτικά, άντε!

3 mins

-> Εκεί που είναι δεν σβήνονται. Kαι customer & client, βεβαίως, αλλά δεν προλάβαινα να φλυαρήσω.

agree

Assimina Vavoula

4 mins

-> Ευχαριστώ, Μίνα.

agree

Ioanna Karamitsa: Επιτέλους βλέπω τα μουτράκια σου ζουζούνα!!!

24 mins

-> Χαχαχαχα... γιατί, σου έλειψα;

agree

Daphne Theodoraki: Με γειά και τη φωτογραφία με τα ωραία χρώματα :-)

38 mins

-> Ευχαριστώ, Δαφνούλι. Μια φωτογραφία πρόσφατη κι αυτή χρειάστηκε να τη σκανάρω 10 φορές.:-)

agree

flipendo

3 hrs

-> Ευχαριστώ, Ελευθερία.

agree

Betty Revelioti

22 hrs

-> Ευχαριστώ, Μπέττυ.

agree

Tessy_vas

1 day 6 hrs

-> Τhanks, Tessy!

4 mins confidence:

peer agreement (net): +2

customer centricity

Explanation:
or customer-centric support/products etc.

Ioanna Karamanou
United States
Local time: 10:24
Works in field
Native speaker of:

English,

Greek
PRO pts in category: 12

Grading comment

Νομίζω αυτό ταιριάζει καλύτερα. Thanks guys!

3 mins confidence:

peer agreement (net): +1

client focus

Explanation:
to be continued... for references...

--------------------------------------------------
Note added at 6 mins (2006-10-12 12:27:10 GMT)
--------------------------------------------------

http://www.kba.de/Dresden/Zertifizierung/client.htm
http://careers-carrieres.nrc-cnrc.gc.ca/careers/jobpost.nsf/...

--------------------------------------------------
Note added at 6 mins (2006-10-12 12:27:43 GMT)
--------------------------------------------------

Management Services - Client Focus

Client Focus: Bringing excellence to internal or external clients by focusing efforts on discovering and meeting their needs.
Level 1

Responds to client needs

* Responds effectively to client needs.
* Works to satisfy client and organizational expectations.
* Explains basic procedures, policies and practices to clients.
* Responds to client requests in a professional and helpful manner.

Level 2

Builds positive client relations

* Helps clients to clearly define their needs and objectives.
* Identifies benefits for the clients, looks for ways to add value.
* Contacts clients to follow up on services, solutions or products to ensure that their needs have been correctly and effectively met.
* Maintains ongoing communications with clients.
* Seeks to understand issues from the client’s perspective.
* Clearly presents risks and liabilities to client.
* Balances client requests with other priorities or constraints.
* Works with clients to find points of compromise.

Level 3

Evaluates and adapts to client needs

* Helps clients match their needs with existing services, solutions or products.
* Implements effective mechanisms to deliver services, solutions and products.
* Seeks out and involves clients or prospective clients in assessing products or services to determine ways to improve these.
* Adapts services, products or solutions to meet client needs.
* Monitors and evaluates client service progress and results.

Level 4

Fosters a client-focused culture

* Strategically evaluates opportunities for new client relationships.
* Recommends/determines strategic business direction to meet projected needs of clients.
* Influences clients/market by promoting products or services and their value to the client.
* Develops creative and innovative ways of meeting clients’ needs.
* Develops service standards taking into consideration client needs.

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Note added at 8 mins (2006-10-12 12:29:53 GMT)
--------------------------------------------------

http://www.financialcareers.gov.ab.ca/competencies/client_fo...

--------------------------------------------------
Note added at 9 mins (2006-10-12 12:30:32 GMT)
--------------------------------------------------

http://www.mellon.com/aboutmellon/clientfocus.html

--------------------------------------------------
Note added at 10 mins (2006-10-12 12:31:47 GMT)
--------------------------------------------------

http://www.dest.gov.au/archive/highered/occpaper/99C/chapt5....
http://eric.ed.gov/ERICWebPortal/Home.portal?_nfpb=true&_pag...

--------------------------------------------------
Note added at 11 mins (2006-10-12 12:32:38 GMT)
--------------------------------------------------

http://www.coxegroup.com/articles/embrace.html

etc...

Assimina Vavoula
Greece
Local time: 17:24
Native speaker of:

Greek

2 mins confidence:

peer agreement (net): +6

a customer-orientation

Explanation:
http://www.google.com/search?sourceid=navclient-ff&ie=UTF-8&...

--------------------------------------------------
Note added at 18 mins (2006-10-12 12:39:54 GMT) Post-grading
--------------------------------------------------

H ΙΝΤΡΑΚΟΜ το λέει "customer-centric"

The Project was awarded to a consortium of companies headed by INTRACOM IT SERVICES and constitutes one of the largest projects ever implemented in the Balkans and the Mediterranean area. The Bank's new IT application environment was based on INTRACOM IT SERVICES' PROFITS® Universal Banking System, offering extensive customer-centric functionality and new product design features.
http://www.intracom.gr/intracom_it_services/en/company/profi...

--------------------------------------------------
Note added at 54 mins (2006-10-12 13:15:41 GMT) Post-grading
--------------------------------------------------

ή/και "customer oriented approach" που λέει η Αναστασία και μ' αρέσει περισσότερο απ' όλα.

Nadia-Anastasia Fahmi
Greece
Local time: 17:24
Works in field
Native speaker of:

Greek,

English

Peer comments on this answer (and responses from the answerer)

agree

Nick Lingris

2 mins

-> :-)

agree

Assimina Vavoula

3 mins

-> :-)

agree

Vicky Papaprodromou

11 mins

-> :-)

agree

Daphne Theodoraki: χωρίς ενωτικό, όπως λέει κι ο Νίκος

39 mins

-> Έτσι το βρήκα, Δάφνη μας, έτσι το έγραψα χωρίς να το πολυσκεφτώ από τον φόρτο εργασίας. Τεσπά, σ' ευχαριστώ και καλή συνέχεια :-)

agree

Anastasia Balta: ή customer-oriented approach

44 mins

-> Και αν σου πω πως αυτό μ' αρέσει περισσότερο απ' όλα. Κρίμα που έκλεισε η ερώτηση και δεν μπόρεσες να δώσεις απάντηση. Το πρόσθεσα στα σχόλιά μου. Ευχαριστώ :-)

agree

Betty Revelioti

22 hrs

-> Ευχαριστώ, Μπεττουλίνι μας. Καλό Σ/Κ!

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πελατοκεντρικότητα

English translation: customer centric, client orientation, customer orientation, client focus

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