Samtalefordeling, kødirigering, ”sett over”, og områdedirigering

11:48 Oct 13, 2008
Norwegian to English translations [PRO]
IT (Information Technology) / call centers
Norwegian term or phrase: Samtalefordeling, kødirigering, ”sett over”, og områdedirigering
Call center software applications for moving calls.
jeffrey engberg
Norway
Local time: 08:55


Summary of answers provided
4Call distribution, on-hold administration, patch through, and area direction
Gunnar Sommerfeldt


Discussion entries: 2





  

Answers


151 days   confidence: Answerer confidence 4/5Answerer confidence 4/5
Call distribution, on-hold administration, patch through, and area direction


Explanation:
I'm no call center expert, but I worked as a receptionist and switch board operator a few years back and this should be pretty accurate.

Example sentence(s):
  • Hang on, I'll patch you through, sir. (sette deg over)
  • Our on-hold administration is is faulty! I'm seeing the most recent calls first in line!
Gunnar Sommerfeldt
Norway
Local time: 08:55
Native speaker of: Native in NorwegianNorwegian, Native in EnglishEnglish
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