título vencido que o abastecimento era feito da mesma forma

English translation: we could have an overdue invoice, but we still received the supply as usual

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Portuguese term or phrase:título vencido que o abastecimento era feito da mesma forma
English translation:we could have an overdue invoice, but we still received the supply as usual
Entered by: Kerryann Broughton

14:49 Mar 13, 2017
Portuguese to English translations [PRO]
Marketing - Marketing / Market Research / customer satisfaction survey from a gas supplier
Portuguese term or phrase: título vencido que o abastecimento era feito da mesma forma
Hi everyone,

I hope you are all doing well.

I was wondering if anyone would be able to help me this phrase, which I can't seem to make sense of.

It is from a customer satisfaction survey for a gas supplier.

It is from Brazil to be translated into UK English.

The questions asked was:

"Finally, do you have any additional comments to make regarding your experience with [company name]?"

The full answer given was:

"Quando começamos a utilizar os serviços da [company name] podíamos ter um título vencido que o abastecimento era feito da mesma forma, agora com a mudança dessa regra e com a dificuldade que estamos passando, devido a baixa no serviço, seria muito bom poder contar com essa alternativa novamente. e se for possível rever os valores do gás que aumentaram muito."

I'm not sure what the "titulo vencido" refers to here.

Many thanks for your help. Much appreciated as always :)

Kerryann
Kerryann Broughton
United Kingdom
Local time: 07:03
we could have an overdue invoice, but we still received the supply as usual
Explanation:
suggestion

or we could be behind on an invoice/bill....

--------------------------------------------------
Note added at 3 hrs (2017-03-13 18:23:45 GMT)
--------------------------------------------------

https://tools.cisco.com/security/center/viewAlert.x?alertId=...

tdn.totvs.com/download/attachments/269428523/Tablas_SX5__Protheus.xls?api=v2
(on this one, when searching for "título vencido" type it without the accent and you will see it)
Selected response from:

Gilmar Fernandes
United States
Local time: 03:03
Grading comment
Thank you for your help :)
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +1we could have an overdue invoice, but we still received the supply as usual
Gilmar Fernandes


  

Answers


32 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
we could have an overdue invoice, but we still received the supply as usual


Explanation:
suggestion

or we could be behind on an invoice/bill....

--------------------------------------------------
Note added at 3 hrs (2017-03-13 18:23:45 GMT)
--------------------------------------------------

https://tools.cisco.com/security/center/viewAlert.x?alertId=...

tdn.totvs.com/download/attachments/269428523/Tablas_SX5__Protheus.xls?api=v2
(on this one, when searching for "título vencido" type it without the accent and you will see it)

Gilmar Fernandes
United States
Local time: 03:03
Works in field
Native speaker of: Native in PortuguesePortuguese, Native in EnglishEnglish
PRO pts in category: 32
Grading comment
Thank you for your help :)

Peer comments on this answer (and responses from the answerer)
agree  Mario Freitas:
4 hrs
  -> Thank you my friend !
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