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автоматизация ряда новых операционных процессов

English translation: automation of a range of new workflows

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Russian term or phrase:автоматизация ряда новых операционных процессов
English translation:automation of a range of new workflows
Entered by: Naveen Kar

07:01 Sep 7, 2013
Russian to English translations [PRO]
Telecom(munications) / on-line banking services
Russian term or phrase: автоматизация ряда новых операционных процессов
Can I use the word "workflow" here instead of saying a series of processes?
Sarah McDowell
Canada
Local time: 23:20
automation of a range of new workflows
Explanation:
You are right Sarah. It is automation of different workflows within a process of any call center.

Desktop Automation: Improve Contact Center Processes with Automation
OpenSpan's Desktop Automation software gives you the capabilities you need to improve inefficient processes in your call center. Our powerful call center automation software can be used to automate repetitive, time-consuming manual tasks, improve the user interface and add procedural guidance to call center workflows, which boosts agent efficiency and reduces training. Imagine how much more productive your agents could be if you could rapidly — and without coding — do things like: ..

http://www.openspan.com/solutions/contact_centers/process_im...




Customer service workflow automation

In today’s highly competitive environment, customer service has become is a key differentiator for enterprises across all sectors and industries. Enlightened companies understand that a successful sale is just the beginning of an ongoing relationship and that the quality of the customer service workflow will determine just how strong and profitable that connection will be.
Salesforce.com’s Service Cloud lets you create the consistent, efficient customer service workflows and call center scripting you need to keep your customers loyal and satisfied and your agents productive and happy. With the automating power of the Force.com Visual Process Manager, you can take customer service workflow simplicity to an even higher level.
http://www.salesforce.com/in/crm/customer-service-support/wo...
Selected response from:

Naveen Kar
India
Local time: 09:50
Grading comment
Thanks Naveen
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +2automation of new series of operational processes
Nadezhda Golubeva
4automation of a range of new workflows
Naveen Kar
3automation of several new types of transaction
Rachel Douglas


Discussion entries: 2





  

Answers


14 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +2
automation of new series of operational processes


Explanation:
See the pictures


    Reference: http://www.google.ru/search?q=operational+processes&newwindo...
Nadezhda Golubeva
Russian Federation
Local time: 07:20
Meets criteria
Works in field
Native speaker of: Russian

Peer comments on this answer (and responses from the answerer)
agree  cyhul
2 hrs
  -> Thank you!
agree  Ravindra Godbole
3 hrs
  -> Thank you!
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6 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5
automation of several new types of transaction


Explanation:
You mentioned in another thread that the text is talking about services provided to customers. In banking, I think that this means you might be better off with "transaction" than "operation."

Although probably each "type" is just one newly available transaction, I think in English it has to be added so as not to sound like just one transaction being done once ("several new transactions"). About "processes": a transaction can be instantaneous (for the customer) or involve a number of steps, but I suspect that "процессы" was added for reasons similar to why I would add "types of" in English. Or, maybe, just because the copywriter gets paid by the word or character? (Joke)

If someone has a long of hands-on retail banking experience and knows of some narrower sense of "операционный процесс", I'm sure they'll correct me.

--------------------------------------------------
Note added at 6 hrs (2013-09-07 13:26:51 GMT)
--------------------------------------------------

Typo. "a lot of" not "a long of"

--------------------------------------------------
Note added at 18 hrs (2013-09-08 01:08:59 GMT)
--------------------------------------------------

Note after your note: If it's talking about a call-center, that seems to me all the more reason that "types of transaction" will fly OK. Because if it's something that's going to be taken care of in a call to a call center, how much of a "process" can it really be?

Rachel Douglas
United States
Local time: 00:20
Meets criteria
Native speaker of: English
PRO pts in category: 8
Notes to answerer
Asker: Thanks Rachel! The text refers to the operational processes of the call center. I forgot to include that as part of my question. the words are: "процессов контакт-центра"

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22 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
automation of a range of new workflows


Explanation:
You are right Sarah. It is automation of different workflows within a process of any call center.

Desktop Automation: Improve Contact Center Processes with Automation
OpenSpan's Desktop Automation software gives you the capabilities you need to improve inefficient processes in your call center. Our powerful call center automation software can be used to automate repetitive, time-consuming manual tasks, improve the user interface and add procedural guidance to call center workflows, which boosts agent efficiency and reduces training. Imagine how much more productive your agents could be if you could rapidly — and without coding — do things like: ..

http://www.openspan.com/solutions/contact_centers/process_im...




Customer service workflow automation

In today’s highly competitive environment, customer service has become is a key differentiator for enterprises across all sectors and industries. Enlightened companies understand that a successful sale is just the beginning of an ongoing relationship and that the quality of the customer service workflow will determine just how strong and profitable that connection will be.
Salesforce.com’s Service Cloud lets you create the consistent, efficient customer service workflows and call center scripting you need to keep your customers loyal and satisfied and your agents productive and happy. With the automating power of the Force.com Visual Process Manager, you can take customer service workflow simplicity to an even higher level.
http://www.salesforce.com/in/crm/customer-service-support/wo...


    Reference: http://www.infosys.com/industries/utilities/Documents/contac...
Naveen Kar
India
Local time: 09:50
Meets criteria
Specializes in field
Native speaker of: English
PRO pts in category: 4
Grading comment
Thanks Naveen
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