GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW) | ||||||
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11:26 Mar 13, 2014 |
Russian to English translations [PRO] Marketing - Tourism & Travel / транспорт | |||||
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| Selected response from: Rachel Douglas United States Local time: 00:12 | ||||
Grading comment
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Discussion entries: 6 | |
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complaint and suggestion register Explanation: -- |
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the book of complaints Explanation: * |
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Feedback journal Explanation: A bit friendlier than "book of complaints" imho |
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Customer Service Charter / Customer Charter Explanation: This is a statement of an organisations policy on customer service standards and is made available so that everyone understands what the company undertakes to do in various situations; A customer service charter is a code of practice which aims to improve access to an organisation's services and endorse quality. It does this by informing customers about the standards of service to expect what to do if something goes wrong, and how get in touch. -------------------------------------------------- Note added at 5 hrs (2014-03-13 17:11:59 GMT) -------------------------------------------------- Image examples: http://www.portarthur.org.au/?base=22076 http://melbourneairport.com.au/about-melbourne-airport/corpo... http://www.docstoc.com/docs/29822400/Customer-service-charte... -------------------------------------------------- Note added at 5 hrs (2014-03-13 17:23:35 GMT) -------------------------------------------------- http://melbourneairport.com.au/about-melbourne-airport/corpo... |
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customer comment book Explanation: I don't think the translation need be more complicated than that or to include both comments and suggestions. The latter are implied. |
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