seguimiento de tickets de avería

English translation: tracking/follow-up of support tickets

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Spanish term or phrase:seguimiento de tickets de avería
English translation:tracking/follow-up of support tickets

18:08 Mar 5, 2021
    The asker opted for community grading. The question was closed on 2021-03-09 10:54:20 based on peer agreement (or, if there were too few peer comments, asker preference.)


Spanish to English translations [PRO]
Law/Patents - IT (Information Technology) / Technical Services Agreement
Spanish term or phrase: seguimiento de tickets de avería
Hola!

This appears in a Technical Services Agreement between two companies. If anyone can help with this, please let me know.

I. Que la mercantil XXX es una empresa especializada en la digitalización de servicios postventa y en reparaciones de equipos informáticos y de movilidad, que además dispone de un sistema de gestión de tickets denominado “YYY” (en adelante, YYY o Portal de siniestros, indistintamente) diseñado para apertura, gestión y seguimiento de tickets de avería orientado informar y permitir el seguimiento de siniestros. YYY, mediante inteligencia artificial, ofrece datos y estadísticas sobre las reparaciones y averías de miles de dispositivos de su base de datos, que permiten ofrecer tarifas de reparación ajustadas y otras conclusiones acerca del comportamiento de distintos parques tecnológicos.

Current attempt: follow-up of support tickets
DB-9
United Kingdom
Local time: 15:59
tracking/follow-up of support tickets
Explanation:
I think you have the right idea.

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Note added at 11 mins (2021-03-05 18:20:19 GMT)
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Support to correct any errors, issues, etc.

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Note added at 22 mins (2021-03-05 18:31:19 GMT)
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https://en.wikipedia.org/wiki/Issue_tracking_system
Selected response from:

Barbara Cochran, MFA
United States
Local time: 11:59
Grading comment
Thanks for confirming this, Barbara and thanks to the others for the peer comments. ;)
3 KudoZ points were awarded for this answer



Summary of answers provided
3 +5tracking/follow-up of support tickets
Barbara Cochran, MFA


  

Answers


9 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +5
tracking/follow-up of support tickets


Explanation:
I think you have the right idea.

--------------------------------------------------
Note added at 11 mins (2021-03-05 18:20:19 GMT)
--------------------------------------------------

Support to correct any errors, issues, etc.

--------------------------------------------------
Note added at 22 mins (2021-03-05 18:31:19 GMT)
--------------------------------------------------

https://en.wikipedia.org/wiki/Issue_tracking_system

Barbara Cochran, MFA
United States
Local time: 11:59
Native speaker of: Native in EnglishEnglish
PRO pts in category: 7
Grading comment
Thanks for confirming this, Barbara and thanks to the others for the peer comments. ;)

Peer comments on this answer (and responses from the answerer)
agree  matt robinson
33 mins
  -> Thank you, matt.

agree  Vanina Guarnieri
1 hr
  -> Grazie, Vanina.

agree  David Hollywood
9 hrs
  -> Thanks, David.

agree  neilmac: Support ticket follow-up/ tracking...
13 hrs
  -> Thank you, neilmac.

agree  Louis Ladebauche
17 hrs
  -> Thanks, Louis.
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