escalamiento

12:19 Oct 9, 2019
This question was closed without grading. Reason: Other

Spanish to Portuguese translations [PRO]
Tech/Engineering - IT (Information Technology) / tecnologia
Spanish term or phrase: escalamiento
Servicios de ingeniería y soporte técnico especializados 7x24 que proporciona al cliente un único punto de contacto en caso de falla, histórico de errores, soporte técnico y escalamiento

pt Brasil
mirian annoni
Local time: 15:10


Summary of answers provided
4 +1encaminhamento (aos níveis superiores)
Matheus Chaud
4Escala
Carinne Sá
3dimensionamento
Paulo Gasques


  

Answers


19 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5
Escala


Explanation:
Creo que es "escala".

Carinne Sá
Brazil
Local time: 15:10
Specializes in field
Native speaker of: Portuguese
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1 hr   confidence: Answerer confidence 3/5Answerer confidence 3/5
dimensionamento


Explanation:
Pelo contexto diria eu assim.

Paulo Gasques
Mexico
Local time: 11:10
Native speaker of: Native in PortuguesePortuguese
PRO pts in category: 4
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1 hr   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
escalamiento
encaminhamento (aos níveis superiores)


Explanation:

escalamiento (= scaling, em inglês) é quando uma questão é encaminhada aos níveis superiores (gerente, diretor, etc.):

https://es.wikipedia.org/wiki/Gestión_de_incidentes#Escalami...
"Escalamiento
Mecanismo para agilizar la solución oportuna que puede darse en cualquier etapa del proceso. Ocurre cuando el personal de un Nivel de Soporte transfiere el incidente hacía el siguiente nivel"

Matheus Chaud
Brazil
Local time: 15:10
Specializes in field
Native speaker of: Native in PortuguesePortuguese
PRO pts in category: 71

Peer comments on this answer (and responses from the answerer)
agree  Dayane Zago Furtado
5 days
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