Nov 2, 2009 12:32
14 yrs ago
4 viewers *
English term

Can you grow a customer?

English Bus/Financial Business/Commerce (general)
My colleague seems to believe so, I'm not sure he's right.

Thanks.

Discussion

Gary D Nov 5, 2009:
Grow your customer. You may provide a service to a customer, then through the supply of this service your customer gets more work, so you provide more services. he grows into a bigger and bigger company and uses more and more of your products and services. So you grew your customer, and collected the benefits along the way.

I saw a truck supplier do this to a company, they took the chance and gave a customer 3 good trucks on a good deal at start up, the customer now has 250 trucks, and buys them all from the same supplier. If the supplier didn't supply the first 3 at a good deal, his new customer wouldn't have been able to succeed and grow.
Jutta Scherer Nov 2, 2009:
I wouldn't have believed it... but I just did a smart search in Google ("growing their customers", English-language sites, based in the U.S.) and got over 150,000 hits.

Responses

+14
7 mins
Selected

Yes

"Grow a customer" is a term used to imply an expanded business relationship with a customer, i.e. the customer starts out requiring one service from your company and through persuasion and other business methods they come to use the company for more of the services they require (e.g. they use you for translation, but expand to using your dtp services/interpretation) or use your business for a higher percentage of the service you provide (e.g. the company becomes their number one choice for translation).

Personally I'd prefer to "grow a relationship" with a customer though - it's clearer what is meant.
Peer comment(s):

agree Henry Schroeder : in America you can grow almost anything, I hear it in the most unbelievable contexts, among others, your "to grow a relationship"
8 mins
Thanks :)
agree Marek Daroszewski (MrMarDar)
10 mins
Thanks :)
agree Sarah Bessioud
13 mins
Thanks :)
agree inmb
37 mins
Thanks :)
agree Liam Hamilton
1 hr
Thanks :)
agree Mark Nathan : And of course it always helps if you fertilize them ;)
1 hr
Lol, thanks! :)
agree kolya : kolya
1 hr
Thanks :)
agree Alfa Trans (X)
1 hr
Thanks :)
agree Maria Fokin
2 hrs
Thanks :)
agree jccantrell : Oh, yes. You can also grow your business in the same way.
2 hrs
Thanks :)
agree eski : On a roll, Vicky! BTW: Your answer itself shows more than a bit of good business acumen. :)) eski
3 hrs
Thanks eski! :)
agree MarinaM
6 hrs
Thanks :)
agree Polangmar
8 hrs
Thanks :)
agree Gary D : Absolutly Yes
2 days 18 hrs
Thanks :)
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4 KudoZ points awarded for this answer. Comment: "Thank you for all your interesting comments on the query :-)"
6 mins

at most, you can groom a customer

I don't think you can grow a customer - either he is one or he is not. At most you can groom a customer to your liking or preferences.
Peer comment(s):

neutral B D Finch : Given the use of "groom" in the sex industry and paedophilia, it might be best avoided nowadays.// There are subtle and less subtle differences between the context of the question, one's personal grooming, grooming a horse and grooming another person
2 hrs
a well-groomed person doesn't neccessarily have to be associated with sex!
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8 mins

marketing speak

Customer Obsession: How to Acquire, Retain, and Grow Customers in ... - Résultats Google Recherche de Livres
de Abaete de Azevedo, Ricardo Pomeranz - 2008 - Business & Economics - 240 pages
. Rounding out this invaluable guide are illuminating case studies of numerous national and international brands that successfully used relationship marketing ...
books.google.fr/books?isbn=0071497048...

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Note added at 9 mins (2009-11-02 12:41:55 GMT)
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Link:
http://www.amazon.com/Customer-Obsession-Customers-Relations...
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11 mins

yes, it is a marketing development term

It is odd sounding in normal written or conversational English, but the phrase is used in marketing.
Example sentence:

Employee Morale Wilting? Grow a Customer Focused Culture

The whole point of a relationship is to keep and grow a customer.

Peer comment(s):

neutral Marek Daroszewski (MrMarDar) : save that the first example sentence is about growing a culture focused on customers :-)
5 mins
You are right. It is another example of that odd use of English.
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