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  2. English to Norwegian
  3. Telecom(munications)

translation routing

12:47 Feb 11, 2011
This question was closed without grading. Reason: No acceptable answer

English to Norwegian translations [PRO]
Tech/Engineering - Telecom(munications)
English term or phrase: translation routing
Har å gjøre med fordeling (ruting) av anrop som ankommer en telefonsentral. Her er en engelsk definisjon og kontekst:

"A translation route is a temporary destination for a call that allows other information to be
delivered with the call. This is done by first delivering the call to the translation route. While the
routing client (i.e. the carrier network or an IVR) is processing the call, the ICM delivers the
final destination for the call, along with any call-related data, to the Peripheral Gateway (PG).
The peripheral (i.e. an ACD) then works with the PG to reroute the call to the ultimate peripheral
target and ensure that the appropriate information is also delivered."

"To optimize cradle-to-grave call tracking, comprehensive reporting and Computer Telephony
Integration (CTI), the ICM utilizes a process called translation routing. Translation routing
ensures that the association between a call and its related data is maintained throughout the life
of the call, enabling administrators to improve call center management and agents to enhance
customer service. Translation Routing also enables the IP environment to transfer calls from
IPIVR/CVP to CCM."

http://www.scribd.com/doc/21436358/cisco-icm-Translation-Rou...

(IVR - Interactive Voice Response, ACD - Automatic Call Distribution, ICM - Intelligent Contact Management (produkt))

Noen med telekomerfaring her som kjenner terminologien?

(Kunne alltids konstruert en term, men jeg har ikke klart for meg hva som menes med "translation" her. "Overføring" er jo gjerne "transfer" og "viderekobling" er "call forwarding".)
Thomas Deschington (X)
Poland
Local time: 05:13



  

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