une suggestion; l'idée étant que si on écoute activement, on se met "entre parenthèses" (du moins c'est comme ça que je l'entends), on se concentre totalement sur la parole de l'autre, sans essayer de préparer une réponse, ou se mettre en avant.
J'ai cherché en vain une citation pour illustrer. Si j'en trouve une, je la posterai.

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Note added at 4 hrs (2015-04-10 11:12:56 GMT)
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Here is a quote
For a phenomenological study, where you will focus on the phenomenon as experienced and understood by your population, you may need to remove (or bracket) yourself from the study itself (depending, of course, on which theorist you are following). While this was an interesting methodological approach for me, the more I explored qualitative inquiry, the more I found myself struggling to understand something that I (artificially) remove myself from. Nevertheless, hopefully you will get some useful ideas from the workshop here; Janet's book looks like a wonderful resource for the hows and whys of online interviewing.!
http://scope.bccampus.ca/mod/forum/search.php?search=PLE&id=...