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Доброго времени суток.

We discussed customer service expectations and outcomes with more than two thousand American consumers who have complained about a company in the previous twelve months, with the study participants representing a statistically valid cross-section of ages, incomes, racial makeups, and **technology aptitudes**.

Есть такое определение:

http://www.igi-global.com/dictionary/technology-aptitude/333...
What is Technology Aptitude
1.
This includes the ability to use technologies as intended by the designers.

Как бы это покороче сформулировать?
Техническая грамотность?

Спасибо.