English to Italian Other Marketing / Market Research concessionaria moto

Solution: Build value in the customers’ visit if they are waiting.

“Wow, it’s like a party in here today. Can I get you a beverage? Let me get your opinion on something. Have you had a chance to see the new (model, accessories, etc.)? I just wanted to give you this... (welcome bag, product info, Why Buy sheet, referral request, etc.). Can I show you around?”

“I apologize for the wait. What can I get you from our guest lounge? Soda, water, coffee? Better yet, while we wait, let me give you the **lay of the land**.”

“Have you been over in our General Merchandise/P&A department today? I know they were putting out some new limited edition/new products.”

Solution: Thank the customers for stopping in.