Mar 10, 2017 10:24
7 yrs ago
Nederlands term
bedienpost
Nederlands naar Engels
Techniek
Telecom(municatie)
I am translating a business / technical text describing hosted services for telephony. Throughout the text there is frequent use of the term "bedienpost" as in:
Een PC bedienpost
Aanvullend op de Hosted Skype for Business dienst biedt XXX u optioneel ook een PC bedienpost- applicatie aan van derden die we naadloos integreren met Skype for Business.
Een private cloud oplossing biedt ook de mogelijkheid om bijvoorbeeld een eigen contactcenter of PC bedienpost aan te sluiten.
YYY is een product waarmee u een PC bedienpost kunt inrichten om inkomende gesprekken op het hoofdnummer te beantwoorden.
To date I have been using "operating station" but I'm beginning to doubt this translation. Could there be another term that I'm missing?
Een PC bedienpost
Aanvullend op de Hosted Skype for Business dienst biedt XXX u optioneel ook een PC bedienpost- applicatie aan van derden die we naadloos integreren met Skype for Business.
Een private cloud oplossing biedt ook de mogelijkheid om bijvoorbeeld een eigen contactcenter of PC bedienpost aan te sluiten.
YYY is een product waarmee u een PC bedienpost kunt inrichten om inkomende gesprekken op het hoofdnummer te beantwoorden.
To date I have been using "operating station" but I'm beginning to doubt this translation. Could there be another term that I'm missing?
Proposed translations
(Engels)
4 +4 | (PC-based) operator console | Michael Beijer |
3 +1 | virtual console | Jack den Haan |
Proposed translations
+4
25 min
Nederlands term (edited):
PC bedienpost
Selected
(PC-based) operator console
PC bedienpost = (PC-based) operator console
See my discussion entries. It's a software system for managing calls.
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Note added at 26 mins (2017-03-10 10:50:28 GMT)
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example of one (in English):
"PC BASED OPERATOR CONSOLE
Panasonic Windows Operator Console™
Telephone operators are the gateway between customers and your organisation.The Panasonic Windows Operator Console™ by CommsSoft provides the functionality of an operator console that puts all the essential information at your operator’s fingertips so that every customer, supplier and business associate receives the most consistent, efficient and professional service possible.
This software provides single and multi-site operator call handling from any networked PC and is available for use on the KX-TDA, KX-TDE and the KX-NCP." (http://www.pttl.co.uk/products/operator-console/ )
See my discussion entries. It's a software system for managing calls.
--------------------------------------------------
Note added at 26 mins (2017-03-10 10:50:28 GMT)
--------------------------------------------------
example of one (in English):
"PC BASED OPERATOR CONSOLE
Panasonic Windows Operator Console™
Telephone operators are the gateway between customers and your organisation.The Panasonic Windows Operator Console™ by CommsSoft provides the functionality of an operator console that puts all the essential information at your operator’s fingertips so that every customer, supplier and business associate receives the most consistent, efficient and professional service possible.
This software provides single and multi-site operator call handling from any networked PC and is available for use on the KX-TDA, KX-TDE and the KX-NCP." (http://www.pttl.co.uk/products/operator-console/ )
Peer comment(s):
agree |
Kitty Brussaard
9 min
|
Thanks!
|
|
agree |
Jack den Haan
: Agree, although 'virtual console' (see below) would also do the trick imho. // Yes, I agree that something with operator is probably safer.
21 min
|
Thanks Jack! /not 100% sure re "virtual console", as I'd need more info on the specific software/setup. might also just be a Windows application. "virtual console" also kind of reminds me more of VMs etc. I think something with operator = prob. safer.
|
|
agree |
Henk Sanderson
3 uren
|
Bedankt Henk!
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|
agree |
philgoddard
3 uren
|
4 KudoZ points awarded for this answer.
Comment: "Selected automatically based on peer agreement."
+1
42 min
virtual console
If your text had referred to a physical, terminal kind of device, the term 'console' would have been a fairly goed translation in my opinion. It seems fairly obvious, however, that this not the case here. Unix-based operating systems feature so-called virtual consoles. See https://en.wikipedia.org/wiki/Virtual_console , for instance. Your text suggests something similar.
Perhaps you could use the term here, although:
1. it might be going a bridge too far in terms of faithfulness to your source text (interpretive translation)
2. the term is rather 'unwieldy' in combinations like 'PC virtual console'.
You could deal with the problem of point 2 by using the expression once and further simply referring to ´PC console´, for instance.
IMHO, it will only be a matter of time before the current predominant understanding of 'console' as a physical/hardware device will broaden to include a more software-oriented meaning as in ' virtual console'.
Peer comment(s):
agree |
writeaway
: good explanation. I also could have posted console/operator console almost immediately (thanks to the www) but 00 explanation as I understand zilch
20 min
|
Thanks again, P.
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neutral |
philgoddard
: I think"virtual"is redundant - it says "PC".
3 uren
|
Thanks for your input, Phil. Strictly speaking, I think it would depend on how the PC is being used -- as a s/w application (as Michael explains) or as a h/w emulation of a terminal, for example.
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Discussion
Bridge Communications en SoftApp-distributie hebben een akkoord bereikt voor de distributie van de Lync 2013 | Skype for Business PC bedienpost | Attendant Console in de Benelux. De Bridge Operator Console oplossing biedt telefonistes/receptionistes en office managers betaalbare en schaalbare gespreksafhandelingmogelijkheden.
De Bridge Operator Console-oplossing is speciaal ontworpen om te helpen het meeste uit UC-investeringen te halen. De intuïtieve gebruikersinterface - verkrijgbaar in het Nederlands, Frans, Engels en ook andere talen - maakt deze applicatie eenvoudig in gebruik.
De Bridge Lync (Skype for Business) Operator Console biedt volledige ‘call control’ functies, zoals: blind doorverbinden, doorverbinden met aankondiging, parkeren, in de wacht houden, het gesprek hervatten, bellen, omleiden, voicemail en mobiel doorverbinden."
(http://www.tbmnet.nl/nieuws/pc-bedienpost-attendant-console-... )
=
One IP developed the operator console for telephone operators to provide a simple, through the keyboard large amounts of [...]"
(http://www.linguee.com/english-dutch/search?source=auto&quer... )
In terms of software, see e.g.:
"Attendant
A powerful operator station allowing fast and easy handling of large numbers of phone calls. Easy to use, with a range of smart features for flawless call handling.
Setting up multiple separate operator stations and phone directories is possible using a PeterConnects system (e.g. collective office buildings)." (http://www.peterconnects.nl/en/attendant-english )