produs compatibil/consecvent/de încredere/care se bucură de încrederea cumpărătorului
Main Entry: con·sis·tent
Pronunciation: \kən-ˈsis-tənt\
Function: adjective
Etymology: Latin consistent-, consistens, present participle of consistere
Date: 1638

1 archaic : possessing firmness or coherence
2 a : marked by harmony, regularity, or steady continuity : free from variation or contradiction <a consistent style in painting> b : marked by agreement : compatible —usually used with with <statements not consistent with the truth> c : showing steady conformity to character, profession, belief, or custom <a consistent patriot>
3 : tending to be arbitrarily close to the true value of the parameter estimated as the sample becomes large <a consistent statistical estimator>
http://www.merriam-webster.com/dictionary/consistent
Professional services is the next challenge for product management. In many companies, definition of services is an ad hoc affair, nothing more than a rough guess of man-days committed in a contract. Yet professional services are a key element of the solution delivered to the market. Product management should take on a leadership role in defining repeatable services, creating a market requirements document for each type of deliverable.
...
We're making the same mistake with services that companies in the past made with software. Instead, doesn't it make sense to define consistent, repeatable services?...
http://www.pragmaticmarketing.com/publications/topics/04/040...
Un studiu elaborat de A. Parasuraman, V.A. Zeithaml şi L.L. Berry, evidenţiază existenţa unui număr de zece factori determinanţi ai percepţiei calităţii unui serviciu, pornind de la criteriile utilizate de consumatori pentru aprecierea serviciului respectiv:
- Accesibilitatea la servicii (serviciul este primit fără dificultate, la timpul cuvenit, fără aşteptări prelungite, ce ar demobiliza clienţii şi ar provoca decizii de renunţare din partea acestora?);
- Credibilitatea (întreprinderea prestatoare de servicii este credibilă?);
- Gradul de cunoaştere (furnizorul de servicii cunoaşte şi înţelege nevoile consumatorilor?);
- Încrederea (serviciul este consistent şi deci demn de încredere din partea consumatorilor?);
- Siguranţa (clientul este convins că serviciul solicitat este sigur?);
http://mmq.ase.ro/simpozion/sec2/S2L16.htm
Dup[ atingerea acestui stadiu al produsului, se ajunge la un end-of-life al managerului de produs (devine manager al unui nou produs!)