Ena Slavkovic (X) Aug 19, 2011:

Primer A back office is a part of most corporations where tasks dedicated to running the company itself take place. The term comes from the building layout of early companies where the front office would contain the sales and other customer-facing staff and the back office would be those manufacturing or developing the products or involved in administration but without being seen by customers. Although the operations of a back office are seldom prominent, they are a major contributor to a business.

Kompanija ADOC d.o.o takodje ima centar za pružanje podrške kupcima/klijentima, ali nije neophodno da se lično sa njima susreću, već se veći deo posla obavlja pisanim putem, preko interneta ili telefonom...

Vesna Maširević Aug 19, 2011:

Back office po definiciji nije u kontaktu sa kupcima pa bi ovo mogla biti neka podrška službi Customer Care
(An office or center in which the administrative work of a business is carried out, as opposed to its dealings with customers)