English to Spanish Other Computers: Systems, Networks

Here´s come context:

• To be able to locate the section of the matrix that pertains to holds and escalation tickets.
• we can partner up with the affiliate to remind them the customer is waiting for their reward (we do this via an escalation ticket). (The affiliate should already know this customer is eligible or a reward, it should be automatic by the affiliate, the customer should not need to call us at all)


Thanks a lot!