"What is the difference between travel assistance and travel insurance?
While these terms are sometimes used interchangeably, they are actually very different types of coverage.
Travel assistance provides support services in case of an emergency while traveling.
Travel insurance provides monetary compensation for losses that occur while traveling."
http://www.travelinsurancereview.net/tips-and-advice/choosin...Your answer omitted "assistance", Rachael, so I assumed you didn't know what it meant. Exactly what it covers is not relevant - it means practical help in sorting out your problems. It's usually a standard package, often provided by a third party.