Glossary entry

Japanese term or phrase:

スキル指定

English translation:

skills based

Added to glossary by Harry Oikawa
May 13, 2012 10:56
11 yrs ago
Japanese term

スキル指定

Japanese to English Tech/Engineering IT (Information Technology)
外線呼をエージェントからスキル指定で転送する際のフロー(待ち呼なし)

外線呼をエージェントからスキル指定で転送する際のフロー(待ち呼あり)

スキル転送(待ち呼あり)

Thanks!
Proposed translations (English)
3 +2 skills based
Change log

May 15, 2012 17:10: Harry Oikawa Created KOG entry

Proposed translations

+2
30 mins
Selected

skills based

Both スキル指定で転送 and スキル転送 can be translated as “skills based routing.”
Peer comment(s):

agree Kurt Hammond : Basically human intervention to determine where the call should go.
2 hrs
Thanks so much!
agree MalteLaurids
19 hrs
Thanks so much!
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3 KudoZ points awarded for this answer. Comment: "Thanks!"
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