Jul 31, 2013 09:45
10 yrs ago
1 viewer *
Norwegian term
Svargruppe
Norwegian to English
Tech/Engineering
Telecom(munications)
This seems to relate to switchboards, call centres, routing of inbound calls, and crops up all over the place but without much context. What precisely is a "Svargruppe"?
Proposed translations
(English)
| 4 | response group |
Michael Ellis
|
| 4 | Multiple Appearance Directory Number (MADN) |
conniebrathen
|
| 3 | (assigned) answer group |
eodd
|
| 3 | response group |
jeffrey engberg
|
Proposed translations
1 day 5 hrs
Michael Ellis
United Kingdom
United Kingdom
Native in English
Specializes in field
United Kingdom
Extensive experience in industry
Native in: English (Variants: British, US) 
Works in: Swedish to English, Norwegian to English
Related KudoZ points
:
3
Selected
response group
I know this is the same as Jeffrey, but I am supplying references.
It seems as if Micro$oft's Lync application is widely used in call centres.
I consider MADN is specific to its user area and "(assigned) answer group" applies to setting up questionnaires.
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Note added at 17 days (2013-08-17 17:28:26 GMT) Post-grading
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Ian, Thanks for letting us know.
Michael
It seems as if Micro$oft's Lync application is widely used in call centres.
I consider MADN is specific to its user area and "(assigned) answer group" applies to setting up questionnaires.
--------------------------------------------------
Note added at 17 days (2013-08-17 17:28:26 GMT) Post-grading
--------------------------------------------------
Ian, Thanks for letting us know.
Michael
Example sentence:
The Response Group application helps distribute incoming calls to particular groups of people, for example a workgroup or regional call center. As a response group agent, you’ve been selected to help answer phone calls for a group or even multiple group
3 KudoZ points awarded for this answer.
Comment: "I *think* you've got closest to the actual answer - I don't know for sure, the client never confirmed what they thought it was..."
11 mins
(assigned) answer group
Svargrupper inneholder et sett med svar, eller svaralternativer for lukkede spørsmål i et spørreskjema. Når du har opprettet en svargruppe kan du knytte svargruppen til et spørsmål i den Svargruppe i den Spørsmål skjema.
Before you can set up a conditional question hierarchy, you must attach questions with assigned answer groups to the questionnaire.
Before you can set up a conditional question hierarchy, you must attach questions with assigned answer groups to the questionnaire.
1 hr
jeffrey engberg
Norway
Norway
Native in English
Norway
Fast, accurate & efficient translations
Native in: English (Variants: US, UK)
Works in: Norwegian to English, Swedish to English, Danish to English
Related KudoZ points
:
4
response group
or maybe this?
9 hrs
conniebrathen
Native in Norwegian
&
English
Medical translations and more
Native in: Norwegian 
, English
Works in: English to Norwegian, Norwegian to English, English to Norwegian (Bokmal), and 1 more.
Multiple Appearance Directory Number (MADN)
This seems to fit the description posted in the discussion above, see especially the definition in the second reference.
Reference:
Discussion
This reference defines a "svargruppe" to be a group of users with individual telephones connected to one single number. If anyone calls the number, all phones connected to it will ring, and whoever picks up first receives the call. I imagine this is a typical setup for switchboards in larger businesses, hospitals etc.
https://www.telenor.no/bedrift/images/brukerveiledning_mobil...