Glossary entry

English term or phrase:

warm transfer (of a call)

Italian translation:

trasferimento a caldo / trasferimento dal vivo (di una chiamata)

Added to glossary by Gaetano Silvestri Campagnano
Apr 13, 2020 14:03
4 yrs ago
46 viewers *
English term

warm transfer

English to Italian Marketing Advertising / Public Relations Customer Centre / Support / Help Desck
Warm transfer: (also known as a live or hot transfer) the call center operator dials a number and talks to the person who has picked up the call before transferring the caller over to them. This could also be a three-way conference before the call center operator drops-off.
Change log

Apr 20, 2020 11:58: Gaetano Silvestri Campagnano changed "Edited KOG entry" from "<a href="/profile/2894">Francesca Zanette's</a> old entry - "warm transfer"" to ""warm transfer / trasferimento \"a caldo\" / trasferimento dal vivo""

Proposed translations

9 mins
Selected

warm transfer / trasferimento "a caldo" / trasferimento dal vivo

Sono utilizzate tutte e tre le opzioni:

https://www.google.it/search?q="warm transfer"&lr=lang_it&rl...

Vedi anche questa domanda verso lo spagnolo:

https://www.proz.com/kudoz/english-to-spanish/telecommunicat...

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Note added at 11 min (2020-04-13 14:14:51 GMT)
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Meglio ancora:

warm transfer / trasferimento (di/della chiamata) "a caldo" / dal vivo
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4 KudoZ points awarded for this answer.
+3
13 mins

trasferimento (di chiamata) (a) caldo

Trasferimento chiamata con annuncio
Trasferisci la chiamata attiva a un'altra chiamata interna o esterna. Conosciuto anche come trasferimento caldo.

https://www.con9.biz/wp-content/uploads/2019/04/Caratteristi...

qui puoi troare altre info utili
Peer comment(s):

agree Francesco Badolato
1 hr
agree Silvia Marinucci
2 hrs
agree Lorenzo Rossi
18 hrs
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