Forums about proz.com » Poll Discussion »
Poll: What do you do if you misquote for a job (in the client's favour)?
Thread poster: ProZ.com Staff
ProZ.com Staff
ProZ.com Staff
SITE STAFF
Jan 19

This forum topic is for the discussion of the poll question "What do you do if you misquote for a job (in the client's favour)?".

This poll was originally submitted by Iulia Parvu. View the poll results »
 
Michael Harris
Michael Harris  Identity Verified
Germany
Local time: 22:42
Member (2006)
German to English
Resubmit Jan 19

Happens the other way around as well, no issue if you have reliable mutual customers

Pavel Mondschein
Philip Lees
Ines Radionovas-Lagoutte, PhD
Sebastian Witte
Iulia Parvu
Philippe Etienne
Sylvie Pelissier
 
Maria Teresa Borges de Almeida
Maria Teresa Borges de Almeida  Identity Verified
Portugal
Local time: 21:42
Member (2007)
English to Portuguese
+ ...
Resubmit Jan 19

Never happened so far, but mistake made I'd apologize and resubmit...

Philip Lees
Ines Radionovas-Lagoutte, PhD
Liena Vijupe
Iulia Parvu
Lieven Malaise
Hải Đào
Agnes Fatrai
 
Stefan Schumacher
Stefan Schumacher  Identity Verified
Germany
Local time: 22:42
Member (2021)
Italian to German
+ ...
Negotiate/Offer a discount Jan 20

If I misquoted for a job in the client's favour, I would contact the client to negotiate the conditions and explain why I should resubmit the quote. Eventually I would grant him a small discount.

Iulia Parvu
 
Thayenga
Thayenga  Identity Verified
Germany
Local time: 22:42
Member (2009)
English to German
+ ...
It depends Jan 20

If it's a long standing client and my misquote is only a small amount, then I will honor the initial quote. After all, it was my mistake, not the client's.

If it's a new client or a not so regular one and/or we're talking about a larger amount, I will resubmit my quote.

Iulia Parvu
Christine Andersen
Diarmuid Kennan
Ventnai
expressisverbis
Michele Fauble
 
Fulvio Giglio
Fulvio Giglio
Italy
Local time: 22:42
Member (2006)
English to Italian
+ ...
My take Jan 20

... It's never happened to me, but I guess it would depend on the relationship I have with the client.
If it's a long-standing relationship built on mutual trust, I would have no problems in going back to the client and letting it know my mistake. On the other hand, with a new customer I would let it know that my quote was wrong, but stick to said quote and apply the right quote to future assignments.

Iulia Parvu
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Jared Tabor[Call to this topic]

You can also contact site staff by submitting a support request »

Poll: What do you do if you misquote for a job (in the client's favour)?






Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »
Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

Buy now! »