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  3. Computers: Software

1st/2nd/3rd line of Support

German translation: 1./2./3. Supportebene

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:1st/2nd/3rd line of Support
German translation:1./2./3. Supportebene
Entered by: Sabine Tietge

14:07 Oct 14, 2002
English to German translations [PRO]
Computers: Software / Software
English term or phrase: 1st/2nd/3rd line of Support
Software support
Sabine Tietge
Local time: 21:25
1./2./3. Supportebene
Explanation:
Je nach Komplexität oder (Un)lösbarkeit eines Problems wird man als Kunde von einer Hotline zur Behebung einfacher Probleme/Fehler sukzessive zu den 100%igen Spezialisten (vom Hersteller) weitergereicht (die zuschlagen, wenn sonst gar nichts mehr gehen will).

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Note added at 2002-10-14 14:12:46 (GMT)
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siehe auch: http://www.symposion.de/slm/slm_05.htm
Selected response from:

Steffen Walter
Germany
Local time: 17:55
Grading comment
Thanks!!!
4 KudoZ points were awarded for this answer



Summary of answers provided
5 +31./2./3. Supportebene
Steffen Walter


  

Answers


2 mins   confidence: Answerer confidence 5/5 peer agreement (net): +3
1./2./3. Supportebene


Explanation:
Je nach Komplexität oder (Un)lösbarkeit eines Problems wird man als Kunde von einer Hotline zur Behebung einfacher Probleme/Fehler sukzessive zu den 100%igen Spezialisten (vom Hersteller) weitergereicht (die zuschlagen, wenn sonst gar nichts mehr gehen will).

--------------------------------------------------
Note added at 2002-10-14 14:12:46 (GMT)
--------------------------------------------------

siehe auch: http://www.symposion.de/slm/slm_05.htm

Steffen Walter
Germany
Local time: 17:55
Native speaker of: Native in GermanGerman
PRO pts in category: 317
Grading comment
Thanks!!!

Peer comments on this answer (and responses from the answerer)
agree  Martin Hesse: Genau. Das findet man auch oft in Stellenausschreibungen.
1 min
  -> Yep! Vielen Dank :)
agree  Klaus Herrmann: Gemau. Find' ich aber trotzdem nicht gut, wenn man zuschlägt, weil einem sonst gar nichts mehr einfällt. :-o
3 mins
  -> Die Assoziation des Vorschlaghammers kam von *Dir*, lieber Klaus {LOL}
agree  rapid
1 hr
  -> Vielen Dank auch :)
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